Recovery to do list

This natural disaster recovery to do list outlines the steps you can take to get your property back to normal.



  1. Get confirmation from the NSW State Emergency service that it’s safe to return to your property to inspect damage, phone 132 500.
  2. Contact your insurance company to make a claim, before you start cleaning up and removing damaged goods.
  3. If you don’t know who your insurer is, contact the Insurance Council of Australia disaster hotline on 1800 734 621
  4. Record or photograph damage to your premises, property and vehicles.
  5. Check if you’re eligible for emergency funding.

Cleaning up

  1. Get confirmation from your insurance company that you can start cleaning, repairing or rebuilding.
  2. Work out how much cleaning and repair work you need to do. Do you have enough family or friends to keep going or do you need more help?
  3. Contact your local council for information about waste and kerbside pickup.
  4. Store undamaged property in a secure location to minimise theft.
  5. Turn off all gas and electricity before you start cleaning up.
  6. Contact a licensed electrical contractor to inspect and verify your switchboard wiring, equipment and appliances.
  7. Contact a licensed gasfitter to inspect any affected LPG and natural gas appliances and equipment.

Further resources:


Important records

  • Salvage and safely store your records, files and correspondence
  • Work out what hard copy and electronic records you have access to
  • Repair damaged records
  • Request copies of key records (eg the Australian Taxation Office, your accountant, bank and service providers)


Communicate with key people

  • Contact your telephone and internet service providers to find out how they can help you stay in touch
  • Communicate with your family and friends to let them know how you are doing and to ask for help if you need it
  • Communicate with your neighbours and friends to find out how they have been affected by the natural disaster

Plan for the future

  • Check your insurance policy to find out if you have the right property insurance cover for future natural disasters.
  • Consider what you can do to prepare for future natural disasters.