Recovery to do list
This natural disaster recovery to do list outlines the steps you can take to get your property back to normal.
- Get confirmation from the NSW State Emergency service that it’s safe to return to your property to inspect damage, phone 132 500.
- Contact your insurance company to make a claim, before you start cleaning up and removing damaged goods.
- If you don’t know who your insurer is, contact the Insurance Council of Australia disaster hotline on 1800 734 621
- Record or photograph damage to your premises, property and vehicles.
- Check if you’re eligible for emergency funding.
- Get confirmation from your insurance company that you can start cleaning, repairing or rebuilding.
- Work out how much cleaning and repair work you need to do. Do you have enough family or friends to keep going or do you need more help?
- Contact your local council for information about waste and kerbside pickup.
- Store undamaged property in a secure location to minimise theft.
- Turn off all gas and electricity before you start cleaning up.
- Contact a licensed electrical contractor to inspect and verify your switchboard wiring, equipment and appliances.
- Contact a licensed gasfitter to inspect any affected LPG and natural gas appliances and equipment.
- Salvage and safely store your records, files and correspondence
- Work out what hard copy and electronic records you have access to
- Repair damaged records
- Request copies of key records (eg the Australian Taxation Office, your accountant, bank and service providers)
Communicate with key people
- Contact your telephone and internet service providers to find out how they can help you stay in touch
- Communicate with your family and friends to let them know how you are doing and to ask for help if you need it
- Communicate with your neighbours and friends to find out how they have been affected by the natural disaster
Plan for the future
- Check your insurance policy to find out if you have the right property insurance cover for future natural disasters.
- Consider what you can do to prepare for future natural disasters.